Return Policy

Superior Threads is the only thread company that absolutely guarantees every spool of thread they sell, so as their distributor, we too guarantee any Superior thread we sell. Our guarantee is that it will work if you follow the guidelines in our Thread Reference Guide.  We also guarantee the best customer service you will ever experience. If you aren't completely satisfied with your purchase, you may return items at your expense within 45 days of the original invoice date. All items must be in original and resalable condition (no additional labels, stickers attached). We reserve the right to refuse or adjust returns based on the condition of the returned products. . We will either credit your account or refund your cost of the thread you return, with a 10% restocking fee. For extenuating circumstances please feel free to contact us.